iPod Revolt

Okay so here's the deal...Apple has put out a new update for iTunes (6.0.3) and anyone who has a mac computer (like me) or an iPod (like me) has to install this update right, EXCEPT it has buggered up everyone's iPods!!! After you install the update, the moment that you plug your iPod in to update the song list it either freezes your computer or this nice little message comes up that says you must restart your computer. I thought it was just mine until I went on to the Apple site and learned that a whole bunch of people are having the same problem, which is how we discovered that it was the latest update that caused it.

So I call Apple for technical support and they tell me that I have to pay $54 for them to be able to help me because the warranty on my iPod has expired...assuming that they even CAN help me over the phone!! Are you kidding me?!?! My other option is to take it to the nearest Apple store and have it sent out to be serviced, which is crazy because there's nothing wrong it, it's the update that needs to be fixed. So far, the only thing anyone has been able to do in order to fix theirs is put a new hard drive in it, which costs $250...you may as well buy a new iPod for that price!! This is crazy because Apple is the one who screwed up our iPod's up and yet we're supposed to pay to have them fixed?? Oh, and to make things even better Apple is denying that they don't know anything about the problem. Clearly they must know as the message boards on their site are filling up with people claiming their having the same problem and Apple checks those boards daily so they can filter the content.

My suggestion to anyone who has an iPod is DO NOT install the latest update for iTunes, or you may end up having the same issue as the rest of us, and unfortunately you're on your own as Apple isn't much help! I think that we should write to Oprah and that she should buy us all new iPods LOL!! I mean afterall, if she can afford to buy her entire audience cars what's a few measly iPods right???